Return Policy

Please click here if you have questions regarding our refund policy.

We have a 30-day return policy, which means you have 30 days after receiving your shipment to request a return. All authorized returns must be shipped within 10 days, and must include a copy of the original invoice or packing slip. All approved returns after 10 days are subject to a 20% restocking fee. All returns should be insured for the full amount by the shipper. All authorized returns must be carefully packed in the original carton when possible. Any additional damage during the return shipment will be the responsibility of the customer. Shipping costs for the return will be the responsibility of the customer unless otherwise approved and will be deducted from the total refund amount. Also, associated shipping fees are not refundable.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you are unable to use the original packaging, you will need to provide your own packing materials. 

Any storage fees incurred and/or cost of sending shipments/freights back to us for unapproved returns or failed deliveries are not covered by Anvil Auto and must be paid by you, the customer. Items sent back to us without first requesting a return will not be accepted. To start a return, click the profile icon in the store's navigation, click here, or see the how to request a return section below.

Damages and issues
Shipments should be inspected immediately upon receipt for damaged or lost goods. Buyer/You must note any damage or loss on the carrier’s receipt (bill of lading) at the time of acceptance. You should make or request a copy of the noted receipt or bill of lading and forward it to Anvil Auto/Seller whenever possible. If items are perceived to be damaged or lost after the shipment has been accepted it becomes more difficult to prepare, file and pursue a claim with the carrier if the receipt does not indicate such damage or loss. Please notify Anvil Auto as soon as any loss or damage is discovered. Please have as much information as you can about the particular damaged or lost items, such as order number(s) and a description of the damage (pictures would be helpful).

FAILURE TO FULLY AND ADEQUATELY INSPECT EACH SHIPMENT UPON ARRIVAL MAY IMPEDE OR RESTRICT THE CLAIMS PROCESS WITH THE APPLICABLE CARRIER. ANVIL AUTO WILL NOT BE RESPONSIBLE FOR ANY DELAY IN CUSTOMER’S REPORTING OF DAMAGED GOODS OR LOST SHIPMENTS.

Please do not, at any time, request the carrier to return the items or shipment to Anvil Auto without previous authorization from Anvil Auto for such a return.

Depending on the particular shipping arrangement for your order, the obligation to prepare, file and pursue any claim for any damage or loss may be yours. Please see the following scenarios to determine your responsibility for such claims:

  1. If your goods were shipped “FOB Origin [or Anvil Auto shipping dock], Freight Prepaid and Added to Invoice” or “EXW Seller location according to Incoterms 2010”, Anvil Auto has paid its carrier to deliver the items and assumes the responsibility for preparing, filing, and pursuing a claim with the carrier. You agree to make reasonable efforts to assist Anvil Auto in collecting and providing information regarding any damage or loss. Anvil Auto will coordinate the pickup and return of any damaged items with the carrier, and will receive any reimbursement or payout for any damage or loss. Anvil Auto will endeavor to either repair or replace the damaged or lost goods, in its sole discretion, within a reasonable time period of receiving notice of the damage or loss. You can have the item(s) exchange for a similar item(s) of equal or lesser value. If you would like to have the item(s) exchange for an item(s) of greater value, you will need to pay the difference in MSRP price.
  2. If your goods were shipped using your contracted freight carrier, i.e. your freight management program, your goods were shipped “FOB Origin [or Anvil Auto shipping dock], Freight Collect {or bill cost to customer freight carrier account}” or “EXW Seller location according to Incoterms 2010”, you have paid a carrier of your choosing to pick up the items from Anvil Auto and deliver them to your chosen location. You took ownership of the goods when your carrier picked them up from Anvil Auto. You have assumed both the risk of loss and the responsibility for preparing, filing and pursuing a claim with the carrier. A replacement item may be sought by you by contacting Anvil Auto and such replacement item will be provided at your cost and expense. Anvil Auto agrees to make reasonable efforts to provide any additional information necessary for your claim.

 Please visit our Contact Us page to report any damages or issues, or see the how to request a return section below. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items (noted on the product page) or gift cards.

Exchanges
We have a 30-day exchange policy, which means you have 30 days after your shipment delivery date to request an exchange for undamaged and unused items. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

To be eligible for an exchange, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you are unable to use the original packaging, you will need to provide your own packing materials.

How to request a return:

You can submit a return request only for orders that have shipped or partially shipped. If your order has not shipped, please contact us to cancel your order.

  1. Click the profile icon in the store's navigation or click here. Do not worry if you never created an account, an account will be created for you automatically. 
  2. In the Email field, enter your email address, and then click Continue.
  3. Navigate to your email provider.
  4. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  5. Go back to our online store, and then enter or paste the six-digit verification code.
  6. Click the order that you want to submit the return for.
  7. If your order has more than one item, select the items that you wish to return.
  8. Select a return reason and add a note. If you are looking to do an exchange, in the reason dropdown menu, click other and leave a note for why you wish to do an exchange.
  9. Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned and inspected, you will receive a refund.

If your return does not require shipping and your return is approved, then you will receive a refund shortly after your return approval.

Please click here if you have questions regarding our refund policy.