Refund policy

 

We have a 30-day return policy, which means you have 30 days from the date of delivery, or picking up your order to request a return. All authorized returns must be shipped within 10 days, and must include a copy of the original invoice or packing slip. All approved returns after 10 days are subject to a 20% restocking fee. All returns should be insured for the full amount by the shipper. All authorized returns must be carefully packed in the original carton when possible. Any additional damage during the return shipment will be the responsibility of the customer. Shipping costs for the return will be the responsibility of the customer unless otherwise approved and will be deducted from the total refund amount.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you are unable to use the original packaging, you will need to provide your own packing materials. 

Any storage fees incurred and/or cost of sending shipments/freights back to Anvil Auto , including failed deliveries, are not covered by Anvil Auto and must be paid by you, the customer, or they will be deducted from the refund amount issued.

To start a return see the how to request a return section below.

Damage, Lost, Stolen Packages, or Missing Items.
Shipments should be inspected immediately upon receipt for damaged or missing items. Buyer/You must note any damage or loss on the carrier’s receipt or bill of lading at the time of acceptance. You should make or request a copy of the noted receipt or bill of lading. If items are perceived to be damaged after the shipment has been accepted, it becomes more difficult to prepare, file and pursue a claim with the carrier if the receipt does not indicate such damage or loss. Please have as much information as you can about the particular damaged or lost items before filing a claim, such as order number(s), a description of the damage, and pictures.

FAILURE TO FULLY AND ADEQUATELY INSPECT EACH SHIPMENT UPON ARRIVAL MAY IMPEDE OR RESTRICT THE CLAIMS PROCESS. ANVIL AUTO WILL NOT BE RESPONSIBLE FOR ANY DELAY IN CUSTOMER’S REPORTING OF DAMAGED GOODS OR LOST SHIPMENTS.

Please do not, at any time, request the carrier to return the items or shipment to Anvil Auto without previous authorization from Anvil Auto for such a return.

Depending on the particular shipping arrangement for your order, the obligation to prepare, file and pursue any claim for any damage or loss may be yours. Please see the following scenarios to determine your responsibility for such claims:

  1. If your goods were shipped “FOB destination [or Anvil Auto shipping dock], or Freight Prepaid and Added to Invoice”, Anvil Auto has paid its carrier to deliver the items and assumes the responsibility for preparing, filing, and pursuing a claim with the carrier. You agree to make reasonable efforts to assist Anvil Auto in collecting and providing information regarding any damage or loss. Anvil Auto will coordinate the pickup and return of any damaged items with the carrier, and will receive any reimbursement or payout for any damage or loss. Anvil Auto will endeavor to either repair or replace the damaged or lost goods, in its sole discretion, within a reasonable time period of receiving notice of the damage or loss. You can have the item(s) exchange for a similar item(s) of equal or lesser value. If you would like to have the item(s) exchange for an item(s) of greater value, you will need to pay the difference in MSRP price.
  2. If your goods were shipped using your contracted freight carrier, i.e. your freight management program, your goods were shipped “FOB shipping point, or Freight Collect {or bill cost to customer freight carrier account}”, you have paid a carrier of your choosing to pick up the items from Anvil Auto and deliver them to your chosen location. You took ownership of the goods when your carrier picked them up from Anvil Auto. You have assumed both the risk of loss and the responsibility for preparing, filing and pursuing a claim with the carrier. A replacement item may be sought by you by contacting Anvil Auto and such replacement item will be provided at your cost and expense. Anvil Auto agrees to make reasonable efforts to provide any additional information necessary for your claim.

If you purchased insurance with ShipInsure through Anvil Auto, should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure’s dedicated team will promptly review your claim and respond within 24 hour.

To learn more about ShipInsure, please visit our shipping policy here. Need to file a claim? File a claim here. 

If you purchased shipping insurance protection elsewhere, please contact your respected insurance carrier for information on how to file a claim.

If your order does not have ShipInsure protection, or any insurance protection you purchased, Anvil Auto will open, investigate, and handle your case as follows so long as it is within 30-days from the delivery date, or within the carrier's designated timeline for filing claims. The following will also apply if items are damage or missing as a direct result of actions attributed to Anvil Auto.

  1. Anvil Auto will not provide free replacements for items that are lost, stolen, or damaged during transit, that are deemed beyond the control of Anvil Auto.
  2. If in our investigation we find that an item or package is lost or damaged by the carrier during transit, Anvil Auto will initiate the claims process with the relevant carrier, provided that it falls within the carrier's designated timeline for filing claims on your behalf, and either refund or credit up to the maximum liability coverage offered by the carrier. Maximum liability coverage of each carrier are as follows as of May 2024:
    1. UPS maximum liability coverage is $100.00 USD.
    2. FedEx maximum liability coverage is $100.00 USD.
    3. USPS maximum liability coverage is $100.00 USD.
  3. If in our investigative process, should it come to our attention that an item was sent damaged without previous disclosure, or is missing as a direct result of actions attributed to Anvil Auto, we are committed to providing you with a complimentary replacement, without any additional charges. To establish that Anvil Auto bears responsibility, it is imperative to provide substantiating evidence. For example, you may choose to submit photographic documentation illustrating that the packaging exhibits no visible signs of damage, yet the items within have incurred damage. You will have one of the following options:
    1. For missing items: If the missing items are in stock, we will ship them to you at no additional cost. If the items are no longer in stock, you have the option of pre-ordering the same item, switching to a different material or finish (additional charges may apply), or request a refund.
    2. Keep Item As Is If Damaged: You may accept the item as is and will recieve a partial rebate based on the damage.
    3. Exchange: You may exchange the damaged item for a new one of the same material and finish. In the case we do not have the same item in stock you may choose a different material or finish. Additional charges may apply. You can also pre-order the same item if not in stock. Please check with us for current ETA. We will provide you with a return label to send the damaged items back to us. Once your return is processed at our warehouse, the replacement will be shipped to you.
    4. Refund: You may return your the damaged items for a full refund minus insurance charges.
  4. As there is no universally applicable solution for every situation, we will assess your claim on an individual, case-specific basis.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items (noted on the product page) or gift cards.

Exchanges
We have a 30-day exchange policy, which means you have 30 days from your delivery date, or  from picking up your order to exchange for undamaged and unused items. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

To be eligible for an exchange, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you are unable to use the original packaging, you will need to provide your own packing materials.

Requests to exchange past the 30 days may be approved for store credit only, provided via a digital gift card. 

How to request a return/exchange:

You can submit a return request only for orders that have shipped or partially shipped. If your order has not shipped, please click on the "View your order" button located in your order confirmation email to cancel your order.

To request a return please email us, start a chat conversation by clicking on the help icon on the lower right hand of your screen, or vising our Contact Us page.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned, inspected, and processed, you will receive a refund.

If your return does not require shipping and your return is approved, then you will receive a refund shortly after your return approval.

Pre-orders Cancellation
You have the right to cancel your pre-order at anytime for a full refund, so long as they have not shipped from our warehouse. If your pre-order has not shipped, please click. on the "View your order" button located in your order confirmation email to cancel your order, otherwise, please contact us in order to return your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This can take up to 10 business days for some banks or credit card companies. Please note, we do not provide refunds for any shipping or insurance costs once your order has shipped. This includes any return shipping cost or fees associated with the return

In the case we can no longer refund your original payment method, a check will be issued to the billing address we have on file.

Refunds for returns or exchanges past the 30 days may be approved for store credit only, provided via an digital gift card.

Refund Policy for International Orders
In addition to the policies stated above, the following will apply if you are an international customer.  

If you are an international customer and you request a refund, please note that the amount you receive back may not match the amount you paid due to fluctuations in exchange rates. The USD value of your original payment and the refund will always be the same, but the converted amount in your local currency may vary.

Any storage fees incurred and/or costs associated with returning shipments or freight to Anvil Auto, including failed deliveries or returns due to unpaid customs fees and/or taxes, are the responsibility of the customer. This also includes any customs fees and/or taxes for any type of return. These charges will not be covered by Anvil Auto and must be paid by you, the customer, or they will be deducted from any refund/credit issued.

When issuing refunds for international orders, the following rules apply:

  • Refunds will be issued using the same payment method that was used for the original order. We cannot issue a refund to a different card or bank account. In the case we can no longer refund your original payment method, a check will be mailed to you to the billing address we have on file for you.

  • Refunds will be issued in the same currency as the original payment. For example, if you paid in Euros, you will receive a refund in Euros.

  • If the currency needs to be converted for the refund, the current exchange rate will be used in the conversion, rather than the exchange rate at the time of the original order.

  • Associated shipping fees are not refundable if your order has been shipped from our warehouse.

Please be aware that currency conversions can result in a gain or loss of money due to fluctuations in exchange rates. We are not involved in the currency exchange process between your bank and the USD payment system.