Refund policy

Return and Refund Policy

Return Policy Overview

This Return and Refund Policy applies to customers located in the United States and international customers, including customers located in the European Union.

Where the International Customer Policy conflicts with the United States Customer Policy, the International Customer Policy will control for eligible international orders.

United States Customers

Returns

Anvil Auto offers a 30-day return policy. Customers have 30 days from the date their order is delivered, or from the date of pickup, to request a return.

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition as received.

  • The item must include all original packaging, components, and documentation when applicable.

  • The customer must provide proof of purchase, such as the original invoice or packing slip.

  • The return request must be submitted within 30 days of delivery or pickup.

Approved returns must be shipped back within 10 days of return approval. Returns shipped after this period may be subject to a 20% restocking fee unless otherwise approved by Anvil Auto.

Customers are responsible for properly packaging returned items. Whenever possible, products should be returned in their original packaging. Any damage caused during return shipping due to improper packaging is the responsibility of the customer.

All approved returns requiring shipment must be insured by the customer for the full value of the item. Return shipping costs are the responsibility of the customer unless otherwise approved by Anvil Auto and may be deducted from the refund amount.

Any storage fees, failed delivery fees, freight charges, or costs associated with returning shipments to Anvil Auto are the responsibility of the customer and may be deducted from any refund issued.

Self-Service Returns and Cancellations

Anvil Auto provides customers with a self-service option to submit eligible return and cancellation requests through their online customer account.

To submit a request, customers must sign in to their customer account using the email address associated with their order. Customers will receive a verification code by email to access their account. A password is not required.

Once signed in, customers can view eligible orders and submit requests directly from their order details page.

Order Cancellations

Customers may submit cancellation requests for orders or individual items that have not yet shipped from Anvil Auto.

If an order contains both shipped and unshipped items:

  • Unshipped items may be eligible for cancellation.

  • Items that have already shipped must follow the return process outlined in this policy.

Submitting a cancellation request does not guarantee that the order can be canceled. Orders may be processed, packaged, or shipped before Anvil Auto reviews the request. If an order has already shipped, the customer must follow the applicable return procedure.

Return Requests

Customers may submit return requests through their online customer account for eligible items that have been fulfilled and delivered.

After submitting a request, customers will receive confirmation that the request has been received. All return requests are subject to review and approval by Anvil Auto.

If a return request is approved:

  • Customers will receive return instructions when applicable.

  • Returned products must meet the requirements outlined in this policy.

  • Products will be inspected after receipt.

  • Refunds or exchanges will be processed according to this Return and Refund Policy.

Customers who are unable to access their account or need assistance submitting a request may contact Anvil Auto through email, chat, or the Contact Us page.

Exchanges

Anvil Auto offers a 30-day exchange policy. Customers may request an exchange within 30 days from delivery or pickup for unused and undamaged products.

The fastest way to receive a replacement item is to return the original item and place a new order after the return has been approved.

To qualify for an exchange:

  • The item must be unused and in the same condition received.

  • The item must include original packaging when possible.

  • Proof of purchase must be provided.

Exchange requests after 30 days may be approved for store credit only, issued as a digital gift card.

Damaged, Lost, Stolen Packages, or Missing Items

Customers must inspect shipments immediately upon receipt for damage or missing items.

Any visible damage or shortage should be noted on the carrier’s delivery receipt or bill of lading at the time of delivery. Customers should keep copies of all documentation and obtain photographs of damaged packaging and products.

Failure to properly inspect shipments upon arrival may limit or prevent the ability to file a successful claim.

Customers must not request that carriers return shipments to Anvil Auto without prior authorization.

Depending on the shipping method, responsibility for claims may vary.

Shipments Delivered by Anvil Auto’s Carrier

If Anvil Auto arranged shipping, including freight prepaid and added to invoice shipments, Anvil Auto will assist with filing claims with the carrier when applicable.

Customers agree to provide reasonable assistance, including photos, documentation, and information needed to process the claim.

Anvil Auto may repair, replace, refund, or provide another resolution at its discretion depending on the circumstances.

Customer-Arranged Freight

If a customer uses their own freight account, freight carrier, or shipping arrangement, the customer assumes responsibility for the shipment once the carrier picks up the order from Anvil Auto.

The customer is responsible for filing claims directly with their carrier. Replacement items may be purchased at the customer’s expense.

Shipping Insurance Claims

If shipping insurance was purchased through ShipInsure, customers must file claims directly through ShipInsure.

If shipping insurance was purchased through another provider, customers must contact that insurance provider for claim assistance.

If no shipping insurance was purchased, Anvil Auto will investigate claims involving lost or damaged shipments when reported within 30 days of delivery or within the carrier’s required claim filing period.

Carrier liability limits may apply, including:

  • UPS: $100 maximum liability

  • FedEx: $100 maximum liability

  • USPS: $100 maximum liability

Anvil Auto is not responsible for damage, loss, or theft caused by carriers when insurance coverage is unavailable or has not been purchased.

If Anvil Auto determines that an item was shipped damaged or that missing items resulted from an error by Anvil Auto, Anvil Auto will provide an appropriate resolution, which may include:

  • Replacement of missing items.

  • Repair or replacement of damaged items.

  • Partial refund when the customer keeps a damaged item.

  • Refund after return of the damaged item.

Each claim will be reviewed individually.

Non-Returnable Items

The following items are not eligible for return except where required by applicable law:

  • Custom-made products manufactured to customer specifications.

  • Personalized products.

  • Products modified specifically for an individual customer.

  • Gift cards.

  • Final sale items.

  • Factory second items sold with disclosed cosmetic imperfections.

Standard products that are not customized may remain eligible for return where required by applicable law.

If you are unsure whether a product is eligible for return, please contact Anvil Auto before ordering.

Refunds

Once Anvil Auto receives and inspects a returned item, customers will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your bank or credit card provider additional processing time. Some refunds may take up to 10 business days to appear.

For United States customers:

  • Original shipping charges are non-refundable once an order has shipped.

  • Insurance charges are non-refundable once an order has shipped.

  • Return shipping costs are the responsibility of the customer unless otherwise approved.

If Anvil Auto cannot refund the original payment method, a check will be issued to the billing address on file.

Returns approved after the standard return period may receive store credit only.

International Customers (Including EU Customers)

Right of Withdrawal

Eligible international customers may cancel or withdraw from a purchase within 14 days of receiving their order without providing a reason.

Customers may submit withdrawal requests through:

  • Shopify customer accounts.

  • Email.

  • Chat.

  • Contact forms.

  • Other written communication.

Customers must notify Anvil Auto before the withdrawal period expires.

Eligible International Returns

To qualify:

  • Products must be returned within 14 days after notification.

  • Products must be returned in a condition allowing reasonable inspection.

  • Products should include all components and packaging when possible.

Customers are responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

International Return Shipping

Unless required by applicable law or otherwise agreed by Anvil Auto:

  • Customers are responsible for return shipping costs.

  • Customers are responsible for freight return arrangements.

  • Customers are responsible for customs documentation and requirements.

Return shipments should be insured and tracked whenever possible.

Customers returning products from a country different from the original delivery location are solely responsible for export, import, customs, brokerage, duties, taxes, and documentation requirements.

Anvil Auto is not responsible for delays, refused shipments, customs seizures, abandoned shipments, or additional costs caused by incorrect documentation or unpaid charges.

International Refunds

Approved international refunds will be issued using the original payment method.

Refunds include:

  • Purchase price of returned products.

  • Original standard shipping charges where required by applicable law.

Refunds do not include:

  • Return shipping costs.

  • Expedited shipping charges.

  • Customs duties.

  • Taxes.

  • Brokerage fees.

  • Storage fees.

  • Import charges.

  • Similar expenses.

Refunds are issued in the same currency as the original payment whenever possible.

Currency exchange rates may cause the amount received in the customer’s local currency to differ from the original purchase amount.

Pre-Order Cancellations

Customers may cancel pre-orders for a full refund at any time before the order ships from Anvil Auto’s warehouse.

Eligible pre-order cancellations may be submitted through the customer account system or by contacting Anvil Auto.

Once a pre-order has shipped, it is subject to the standard return policy.

Contact Information

Customers who need assistance with a return, cancellation, exchange, or refund may contact Anvil Auto through the available support options listed on our website.